Return and Refund Policy
EyeLux Portable and In-Office — Return and Refund Policy
EyeLux Integrations, LLC
Effective Date: November 5, 2026
1. Scope
This policy applies to EyeLux Portable and EyeLux In-Office instruments purchased directly from EyeLux Integrations, LLC.
EyeLux Multisensory Training (MST) Tables are governed by their separate purchase agreements and are not subject to this policy.
2. Thirty-Day Return Policy
Customers may return an eligible EyeLux Portable or In-Office instrument within 30 calendar days following delivery.
Devices may be opened and used during this period, provided they are returned undamaged and complete with all originally supplied components and accessories.
Original packaging is not required.
3. Return Procedure
To initiate a return, customers must contact EyeLux within 30 calendar days of receiving their purchase.
Requests may be submitted by:
Please provide the order number and device serial number when available.
EyeLux will provide instructions for returning the device.
4. Return Shipping
Customers are responsible for the cost of shipping devices back to EyeLux for voluntary returns.
Devices must be securely packaged to prevent shipping damage. Tracked shipping is recommended.
Original outbound shipping charges are nonrefundable except where required by applicable law.
5. Refunds
Eligible returns will receive a refund of the device purchase price, with applicable taxes refunded as required by law.
EyeLux does not charge a restocking fee for qualifying returns.
Refunds will be processed to the original payment method within 14 days after EyeLux receives the returned device.
Devices returned damaged, incomplete, or with missing components may be ineligible for a full refund, subject to applicable law.
6. Defective or Damaged Products
Products received defective or damaged in transit are handled separately from voluntary returns.
For confirmed manufacturing defects covered under the applicable limited manufacturer's warranty, EyeLux will provide the applicable warranty remedy and pay shipping costs in both directions.
Nothing in this policy limits any rights or remedies required by applicable law.
7. Software and Subscriptions
Returns of physical equipment do not automatically cancel separately purchased software or connected-service subscriptions.
Such subscriptions are governed by their respective enrollment, billing, and cancellation terms.
8. Contact Information
EyeLux Integrations, LLC
Email: eyeluxintegrations@gmail.com
